Need a hand? A person answers.
Support for clients of Elevate Endeavors in AI strategy, consulting, automation and software engagements, and for anyone with a question about an invoice or a charge from us. Write to us in English or in Spanish.
Email, phone or WhatsApp. Email is the fastest.
Best for anything with detail or attachments. Every message is read by a person and answered within one business day.
Spanish speakers: hola@elevateendeavors.ai
Phone
Monday to Friday, 9 am to 6 pm Eastern Time. Outside those hours, leave a message and we call back the next business day.
Send a note at any time. Outside business hours, we answer the next business day.
- Response time. We acknowledge every request within one business day and give you either a resolution or a dated plan within three.
- Billing first. Questions about a charge, an invoice or a refund jump the queue.
- Existing clients. You can also write to your engagement lead directly. Either route lands with the same team.
Bring us the question. We route it.
- Billing and invoices. Receipts, statements, a charge you do not recognize, changing your payment method, paying an open invoice.
- Your engagement. Deliverables, timelines, access to shared workspaces, scope questions, who to talk to.
- Software we built or run for you. Something broken, something slow, a change you need. Include what you did, what you expected and what happened.
- Data and privacy. Access, correction or deletion of your information, and questions about how we handle it.
- Anything else. If it is not on this list, send it anyway. We answer or we point you to who can.
What you are paying, who charges you and what your statement says.
Payments to Elevate Endeavors are processed by Stripe. We never see or store your full card number.
- Who charges you
- ELEVATE ENDEAVORS LLC, which operates as Elevate Endeavors. Its legal details are under Who you are dealing with.
- On your statement
- Charges appear as ELEVATE ENDEAVORS or, on short statements, ELEVATE.
- What you pay for
- Consulting, AI strategy, automation, software development and related services, exactly as described in the proposal or statement of work you approved. No surprise line items.
- How we bill
- By invoice, in US dollars. Each invoice arrives by email with a secure Stripe link where you can pay by card, ACH or bank transfer. We do not keep a card on file unless you choose to save one in Stripe.
- Receipts
- Stripe emails a receipt for every payment. Need another copy, or one addressed differently? Ask and we resend it the same day.
- A charge you do not recognize
- Email us the date and amount before contacting your bank. We reply within one business day and refund anything that was not yours. A chargeback takes weeks; this takes a day.
Plain rules, applied the same way every time.
Our work is professional services, billed per engagement. Here is what happens when plans change.
- Before work starts
- Cancel for any reason and any prepaid amount is refunded in full.
- Work in progress
- Cancel in writing at any time. You pay for the work delivered and the time spent up to that date; the rest of any prepayment is refunded.
- Delivered work
- Completed milestones and delivered work are not refundable. If something is not right, tell us within 14 days of delivery and we fix it at no charge.
- Recurring services
- Retainers, monitoring, hosting and support plans can be cancelled any time with written notice. Cancellation takes effect at the end of the current billing period; there are no partial-period refunds.
- Duplicate or mistaken charges
- Refunded in full, no questions asked.
- How refunds arrive
- To the original payment method, through Stripe, within 5 to 10 business days of our confirmation. Banks sometimes add a few days on their side.
These terms apply unless your proposal or statement of work says otherwise, in which case that document governs. To request a refund or cancellation, email hello@elevateendeavors.ai with your invoice number.
We keep what we need to do the work, and no longer than that.
- What we hold. Your contact details, the documents and access you share for the engagement, and billing records. Card details live with Stripe, not with us.
- What we do with it. Deliver the work, invoice you, and answer your questions. We do not sell it and we do not use it for advertising.
- Your rights. Ask us to access, correct or delete your information at any time. Write to hello@elevateendeavors.ai; we respond within one business day and complete the request within 30 days, unless a legal or accounting obligation requires us to keep a record.
- The full policy. Our privacy policy has the detail; our terms of service govern every engagement.
Who you are dealing with.
- Legal name
- Elevate Endeavors LLC, a Florida limited liability company, which operates as Elevate Endeavors
- Address
- 7401 Wiles Rd, Suite 126, Coral Springs, FL 33067, United States
- What we do
- AI strategy and execution: AI Strategy & Adoption, AI Agents & Custom Software, Brand & Digital Presence and Staff Augmentation, for businesses in the United States and Colombia.
- Languages
- English and Spanish, for every channel on this page.
- Website
- elevateendeavors.ai